SHIPPING

MADE TO ORDER PRODUCTS

We are delighted to have introduced made to order products to our store this January 2023. Such products are made especially for you as soon as you place an order, which means takes it may take us a little longer to deliver them to you.

Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

This will be made very clear on the product descriptions of the made to order items we currently have for sale. 

Please note that delivery cost may vary for made to order products. Price is calculated at checkout.

WITHIN UNITED KINGDOM

We are UK owned and operated. All orders placed on our website are sent from our UK based warehouse. We offer Free Standard Shipping for all UK orders over £50.

• Free UK Shipping for all orders £50 or over (3-5 working days)
• £2 Upgrade to Express UK Delivery for orders over £50 (1-2 working days)
• £3 Standard UK Delivery for orders under £50 3-5 working days)
• £5 Express UK Delivery for orders under £50 (1-2 working days)
• £12 Special Delivery Guaranteed by 1pm the next day

We love to spread the SUS&TAIN Lifestyle all over the world, and are excited to offer international shipping to a limited amount of locations. Please see prices below:

• Europe - £12
• World Zone 1 - £10 to £32 (weight dependent and calculated at checkout)
• World Zone 2 - £10 to £32 (weight dependent and calculated at checkout)
• World Zone 3 - £10 to £32 (weight dependent and calculated at checkout)

Please note, international orders may be subject to import duties. We ask that you ensure you are aware of the relevant taxes and duties that apply to you, wherever you may be. We do not cover import duty as part of the price.

World Zone 1 generally covers countries in North America (excluding the USA), South America, Africa, the Middle East, the Far East and South East Asia.

World Zone 2 Covers the following Territories:

World Zone 3

This zone consists of the USA. 

DISCLAIMER

RESPONSIBILITY FOR SECURE ADDRESSES & COLLECTION OF PARCELS

Our shipping service does not require a signature. The courier will leave your order at the front door, letterbox, or secure location. Once the parcel has been delivered to your shipping address, The SUS&TAIN Store takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or your address is not safe to have a parcel left unattended, we recommend using a business address or an alternative secure address.

RETURN TO SENDER

The SUS&TAIN Store does not take responsibility for uncollected parcels that are returned to sender, or incorrect addresses that are returned to sender. If your tracking states that the parcel has been delivered, please first check with your local post office (either by phone or dropping into the local shop) before contacting us. Alternatively, you can track your order with Royal Mail online. 

INCORRECT ADDRESS

If you accidentally provided the wrong address please email us immediately: susandtainstore@gmail.com

Unfortunately, if your parcel has already been shipped we are unable to intercept the parcel to change the address and the cost to have the parcel reshipped will be at the customers expense. The address can only be changed if your order has not been shipped. 

IMPORT LIABILITIES AND TAXES

Please note, The SUS&TAIN Store does not cover import liabilities that may be applied by the government of the destination country. We cannot accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Under no circumstances will The SUS&TAIN Store accept any orders back due to rejection of customs charges. 

The SUS&TAIN Store is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties and taxes.

SHIPPING CHARGES

Shipping charges are non-refundable. If you received FREE shipping on your order and decide to return/refund your items, you will be refunded the order amount minus the actual cost for shipping.