MADE TO ORDER PRODUCTS
We are delighted to have introduced made to order products to our store this January 2023. Such products are made especially for you as soon as you place an order, which means takes it may take us a little longer to deliver them to you.
Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!
This will be made very clear on the product descriptions of the made to order items we currently have for sale.
Please note that delivery cost may vary for made to order products. Price is calculated at checkout.
WITHIN UNITED KINGDOM
We are UK owned and operated. All orders placed on our website are sent from our UK based warehouse. We offer Free Standard Shipping for all UK orders over £50.
- Free UK Shipping for all orders £50 or over (3-5 working days)
- £2 Upgrade to Express UK Delivery for orders over £50 (1-2 working days)
- £3 Standard UK Delivery for orders under £50 3-5 working days)
- £5 Express UK Delivery for orders under £50 (1-2 working days)
- £12 Special Delivery Guaranteed by 1pm the next day
OUTSIDE UNITED KINGDOM
We love to spread the SUS&TAIN Lifestyle all over the world, and are excited to offer international shipping to a limited amount of locations. Please see prices below:
- Europe - £12
- World Zone 1 - £10 to £32 (weight dependent and calculated at checkout)
- World Zone 2 - £10 to £32 (weight dependent and calculated at checkout)
- World Zone 3 - £10 to £32 (weight dependent and calculated at checkout)
Please note, international orders may be subject to import duties. We ask that you ensure you are aware of the relevant taxes and duties that apply to you, wherever you may be. We do not cover import duty as part of the price.
World Zone 1 generally covers countries in North America (excluding the USA), South America, Africa, the Middle East, the Far East and South East Asia.
World Zone 2 Covers the following Territories:
|Australia||Belau||British Indian Ocean Territory||Christmas Island (Indian Ocean)|
|Christmas Island (Pacific Ocean)||Cocos Islands||Cook Island||Coral Sea Island|
|Fiji||French Polynesia||French South Antarctic Territory||Keeling|
|Kiribati||Macao||Nauru Island||New Caledonia|
|New Zealand||New Zealand Antarctic Territory||Niue Island||Norfolk Island|
|Norwegian Antarctic Territory||Papua New Guinea||People's Democratic Republic of Laos||Pitcairn Island|
|Republic of Singapore||Solomon Islands||Tahiti||Tokelau Islands|
|Tonga||Tuvalu||US Samoa||Western Samoa|
World Zone 3
This zone consists of the USA.
RESPONSIBILITY FOR SECURE ADDRESSES & COLLECTION OF PARCELS
Our shipping service does not require a signature. The courier will leave your order at the front door, letterbox, or secure location. Once the parcel has been delivered to your shipping address, The SUS&TAIN Store takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or your address is not safe to have a parcel left unattended, we recommend using a business address or an alternative secure address.
RETURN TO SENDER
The SUS&TAIN Store does not take responsibility for uncollected parcels that are returned to sender, or incorrect addresses that are returned to sender. If your tracking states that the parcel has been delivered, please first check with your local post office (either by phone or dropping into the local shop) before contacting us. Alternatively, you can track your order with Royal Mail online.
If you accidentally provided the wrong address please email us immediately: firstname.lastname@example.org
Unfortunately, if your parcel has already been shipped we are unable to intercept the parcel to change the address and the cost to have the parcel reshipped will be at the customers expense. The address can only be changed if your order has not been shipped.
IMPORT LIABILITIES AND TAXES
Please note, The SUS&TAIN Store does not cover import liabilities that may be applied by the government of the destination country. We cannot accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Under no circumstances will The SUS&TAIN Store accept any orders back due to rejection of customs charges.
The SUS&TAIN Store is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties and taxes.
Shipping charges are non-refundable. If you received FREE shipping on your order and decide to return/refund your items, you will be refunded the order amount minus the actual cost for shipping.
At SUS&TAIN, we understand that nurturing your mind is the cornerstone of a joyous and gratifying life. That's why we offer a range of wellness products specifically designed to equip you with the tools you need to wholeheartedly embrace mindfulness, find balance, and thrive.
We believe that a healthy mind is the catalyst for personal growth and overall well-being. Our carefully curated selection of products is meticulously chosen to support your mental and emotional journey. Whether you seek calmness, focus, or a sense of inner peace, we have precisely what you need to nourish your mind and unlock your full potential.
From meditation essentials to mindfulness aids, our wellness products are thoughtfully crafted to provide practical solutions for modern living. We recognise the unique challenges and demands of daily life, and our offerings are designed to seamlessly integrate into your routine, empowering you to cultivate mindfulness and find serenity amidst the chaos.
We believe in the power of healing your body to unlock its full potential. We are a wellness store dedicated to providing our customers with high-quality products that nourish and support their bodies, helping them create the energy they need to enhance every aspect of their lives.
Whether you're looking to revitalise your immune system, find inner peace through yoga, or embrace a natural skincare regimen, SUS&TAIN is your trusted partner.
We source products from sustainable and ethical brands that share our commitment to the environment and the health of our customers.
SUS&TAIN are dedicated to helping you embark on a spiritual journey of self-discovery, inner growth, and profound connection.
Our exquisite jewellery collection is meticulously crafted with the intention to inspire and uplift your soul. Each piece is imbued with symbolism, sacred geometry, and meaningful gemstones, serving as a tangible reminder of your spiritual path and purpose. Adorning yourself with our jewelry becomes an act of self-expression, a reflection of your inner radiance, and a conduit for connecting with higher energies.
To further enhance your spiritual practice, we offer thoughtfully curated incense kits, providing you with the tools to create sacred spaces, invoke tranquility, and deepen your meditation or mindfulness practices. Our aromatherapy candles are crafted with intention, harnessing the power of scent to elevate your environment, uplift your spirit, and create a sanctuary of peace and serenity.